Convenience is a significant factor in the success of any technology. Click-to-dial brings significant convenience to users. Many users will dial a contact from their mobile phone, despite the higher cost of the call, simply because of the convenience of accessing the address book through a touch screen.
Click-to-dial from a computer provides similar convenience.
This section considers various ways to enable click-to-dial.
People will frequently encounter phone numbers in their web browser. They may be browsing an arbitrary web site or they may be accessing a business application that doesn't have any native click to dial support.
Web application developers can markup phone numbers as
hyperlinks using the tel:
URI prefix. This makes
the phone number clickable just like a link to another web site
or an email address. Unfortunately, few web developers have
taken advantage of this feature.
The Firefox plugin Telify solves this problem. It scans the page you are looking at and dynamically converts phone numbers into links that can be clicked.
Many people use a productivity suite like Mozilla Thunderbird or GNOME Evolution for email and address book purposes.
For Thunderbird users, the
TBDialOut
plugin makes phone numbers in the address book clickable as
tel
or sip
URIs. Dialing is then
delegated to the URI handler on the user's system.
For Evolution users, using v3.13.2, there is support for clicking phone numbers and SIP addresses that have been added to the address book. Evolution will only make them clickable if it detects that a URI handler is installed.
A simple way to handle the tel
and
sip
URIs is to install the sipdialer
from reSIProcate. The sipdialer
utility can send a SIP REFER
to various SIP phones
that support this mechanism, including Cisco and Polycom. It is
available as a package on Debian, Ubuntu and Fedora.